FAQs

Questions and Answers for Bad Jawn's

How do I contact Customer Service?

Please email us at badjawncosmetics@gmail.com or reach out via our chat!  Please make sure to include all relevant information like your order number, style name, size and color so we can better assist you.  Or for faster answers, click on our chat button to the right side of the screen.

We aim to please! 

How is my shipping cost calculated?

The United States Postal Service or USPS calculates the shipping cost in real-time.  Shipping rates will be lower or higher based on the state.

Do you ship internationally?

Yes. International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination and are the responsibility of the recipient.

Do you ship to Post Office Boxes?

Yes, we ship packages to PO Boxes. 

How do I care for my apparel or cosmetic products?

We advise turning any clothing apparel inside out to wash and dry.  Machine wash on cold cycle.  Tumble dry on low heat setting.  
All cosmetics should be kept in a cool, dry place and not left alone in direct sunlight.  These steps will help preserve your apparel and add long lasting life to your cosmetics.

What if I need to exchange an item(s)? 

All Sales are FINAL since ALL items are LIMITED 

All requests for an exchange must be made within 48 hrs after the package is received. 

If you would like to exchange an item for size, please contact customer service for authorization or email badjawncosmetics@gmail.com

To be considered, exchanges must be requested within 48 hours of receipt and items must be in new condition (un-worn with all tags, labels and packages intact and or attached). All sales are final unless we find a reason to provide Store Credit (may be the outcome upon authorization). 

If you would like to exchange an item due to defect or damage at the time of delivery to you, please contact customer service for authorization. Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect or damage. If entitled to a replacement item due to defect or damage, we will replace the product, subject to inventory, within a reasonable period of time. 

The item MUST be in the same condition that it was received (unwashed and unworn). We CANNOT exchange the item if it has been worn, washed, tampered with or damaged. If we authorize your exchange, please include a copy of the receipt, your contact number, and the item information (such as name, color, and size) that you would like with your exchange. After we have received the package, we will contact you to confirm the details and have the new item sent out. All exchange shipments are the responsibility of the customer. 

If you would like to exchange an item due to the wrong item being shipped to you, please contact customer service for authorization. Upon receipt of the wrong item, we will fully examine it and notify you via e-mail, within a reasonable period of time. If the wrong item is returned with damages or defects, you may be responsible for damages or defects that were caused after you received the item. If entitled to a replacement item due to the wrong item being shipped to you, we will replace the product, subject to inventory, within a reasonable period of time. 

Return Shipping cost fees will apply. 


Exchange requests made after 48 hours of receipt of the item will not be accepted. 
ALL ELIGIBLE EXCHANGES ARE SUBJECT TO AVAILABILITY OF INVENTORY. ITEMS THAT ARE ELIGIBLE FOR AN EXCHANGE MAY ONLY BE EXCHANGED ONCE PER ORDER.

Have more questions?

Your business is very important to us!

If you have additional questions please reach out to BJC via email at: badjawncosmetics@gmail.com or chat with us! 

Customer Service

Which payment methods do you accept?

We accept all major credit cards and PayPal.

How do I track my package?

Get Real-time package and mail delivery updates on the USPS website. To Check Package Status, Enter Tracking Number. USPS will send BJC your Delivery Confirmation status and you will be updated on your package delivery.